Wednesday, April 13, 2011

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troubleshoot Windows Update

Today I found a number of updates available for Windows XP. Finally, I use WindowsUpdate and start the installation, however I install returns an error in the following:

  • KB2446708: Security Update Microsoft. NET Framework 4
  • KB2446704: Security Update for. NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86

WindowsUpdate installer does not return any relevant information about the error, and after making several Attempts choose to install by hand and solve problems one by one. I share it in case it is useful to others.

research the installation log located in C: \\ WINDOWS \\, in a file called WindowsUpdate.log, I find a line that references the package that was installing warning of Errera (Installation Failure) and error code 0x80070643 . Well, let's find a solution to this error.

begin solving the first error to KB2446708.

first thing I do is get off KB2446708 package directly from the Microsoft website. Since I have Windows XP, choose to file NDP40-KB2446708-x86.exe.

I run the setup and returns the same error. Once the installer returns the error, a screen appears that gives you the possibility to access the log log (log file) of the facility, which will be one of the files to send to Microsoft to inform them of failure if we decide to send it. I open the file (opened in a browser) and all options under Message Types (Errors, Verbose, Messages) and Message Details (Date Time) offering. Scroll text of the log, I find a light red highlighted text, which includes the first error. In this case, reads as follows:

4/13/2011, 11:57:44] Returning IDOK. INSTALLMESSAGE_ERROR [Can not open the HKEY_LOCAL_MACHINE \\ SYSTEM \\ CurrentControlSet \\ Services \\ Eventlog \\ Security \\ ServiceModel 4.0.0.0. Make sure you have sufficient access to that key or contact your support personnel. ]

Well, we have identified the error in that package, it is a failure of permissions in the Windows registry. The solution is simple:

  • Start-> Run-> regedit (the latter I have to type it)
  • I looking in the registry key in the tree that cites error: HKEY_LOCAL_MACHINE \\ SYSTEM \\ CurrentControlSet \\ Services \\ Eventlog \\ Security \\ ServiceModel 4.0.0.0.
  • Skewer with right mouse button and select Permissions.
  • In the security tab, I see that the only user group that appears is SYSTEM, which indicates that no administrator permissions and is what causes the failure.
  • Click on the Add button and click the name Administrators. Press OK. Now
  • panel Administrators Permissions Permitor the checkboxes under the permissions "Full Control" and "Read." Click OK.
  • This error has been detected and solved so I can now close the registration screen.

Now restart the update installer KB2446708. This time the installation ends successfully. Later

publish how to resolve this error.

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